Holon’s future is bright and the Company plans to expand its offerings and add even more new programs to meet the needs of each of its rapidly growing customer base. Lisa Biener has been named Chief Customer Officer (CCO) and will oversee the growth of our customer support organization, implementation of our new website and an expanded developer portal, and coordinating acquisitions. She will be based out of Holon’s Chicago office. The Company continues to provide exceptional service to our existing customers and will continue to evolve and enrich our solutions to help our customers continue to meet the evolving needs of their health communities. Holon Solutions is a premier provider of carrier-neutral healthcare information technology solutions.
The Importance of Customer Service
Holon Solutions, the nation’s fastest-growing healthcare information technology company, announced today that Chris Michel is joining the company as the Chief Customer Officer. Michel joins Holon from Absolute Clinical Ltd, a leading health information technology and research solutions company that provides clinical decision support solutions, IT management services, and technology consulting to healthcare organizations. Prior to Absolute Clinical, Michel was the Chief Sales Officer at OneVision , a full service clinical solutions provider for hospital and health system customers in the U.S. and Canada.
“I am thrilled to join the Holon team and be a part of their mission to deliver customer-centric, expert healthcare information solutions,” said Mike Bell, Senior Vice President, Customer Service at Holon Solutions. “With my background in customer service, training, and overall, knowledge in the healthcare space, I look forward to working with the team to help customers achieve the right information at the right time.” Bell joins Holon Solutions as the chief customer officer and president of EMEA, where he will lead the company’s growing customer service efforts. He will oversee customer experience, strategy, and operations for all of Holon’s EMEA customer base, including Intralinks, HealthDive, and Regulate.
The Future for Customer Service
According to Gartner, by 2020, 30 percent of customer service interactions will be automated. This will allow employees to focus on more value-added activities like advanced, higher-touch care for customers. According to the same source, in order for an organization to implement and execute this strategy effectively, its front-line employees need to be empowered with robust technologies and tools that are embedded within a 360-degree customer experience experience management platform. Holon Solutions is pleased to announce the addition of Sumit Agarwal, former senior director of customer operations at Truven Health Analytics, as the new CCO.
What Does This Mean for the Company?
Holon’s new Chief Customer Officer will be the company’s C-level position and will spearhead the development of the company’s go-to-market strategy. This critical hire will position the company for aggressive growth. This is an important role, because the Chief Customer Officer has to be uniquely positioned to engage and partner with physicians and value-added providers as well as improve the operational performance of the entire system. We are confident that Dennis, who is an accomplished executive and an executive who aligns perfectly with Holon’s culture, will fill the newly-created C-level role and accelerate the company’s success.